What you will see
- A gap during a broadband or mobile-network outage.
- Live readings returning before older history appears.
- Different gaps for different devices at the same property.
- Missing history after a logger replacement.
Why it happens
Solis documents local caching and later transmission for specified logger models. Storage capacity and recovery behaviour depend on the hardware and connected arrangement; that feature should not be assumed for every logger or an unlimited outage.
The service team should identify whether data was recorded locally, whether the logger remained powered and whether the missing interval falls within supported recovery conditions.
If original measurements cannot be recovered, an estimate should be labelled as an estimate. A smooth replacement graph must not be presented as a restored measurement record.
Can the gap be filled?
If data was never stored, a filled graph is an estimate and should be labelled as one.
What you can check yourself
- Record the start and end of the missing interval.
- Identify the logger model from installation records.
- Note whether only internet access failed or equipment also lost power.
- Save available reports before making account changes.
- Mention any reset, replacement or account migration already performed. These details help distinguish connectivity recovery from a change in device identity.
What not to do
- Do not delete the plant, recreate devices or factory-reset a logger to recover history without model-specific advice. Do not assume that restoring internet guarantees recovery of every missing point.
When to call us
- Contact us when live data returns but a significant gap remains, particularly if records are needed for a performance review.
Data gaps in Faisalabad and Lahore
Internet outages are common in Faisalabad and Lahore. Send our team the logger model and missing dates.
Send us
The logger model, missing dates, outage history, available reports, and your city and area.
Technical references
Reviewed 25 September 2026. Manufacturer documents are cited for general principles; your exact model’s manual always applies.