Can I change the installer linked to my solar monitoring account?

What you will see

• A former installer remains linked to the plant.
• A new service team cannot view alarms or history.
• The owner is asked to share a personal password.
• Uncertainty about who can view or change settings remotely.

Why it happens

Solis documents owner-authorised methods for changing the installer associated with a plant. The available procedure and permissions should be checked for the actual platform and account.

Before requesting a change, agree on the new provider’s role. Ask whether access is for viewing, diagnostics or supported remote control, and how it can later be removed.

Preserve the plant’s history and equipment identity. Creating another plant may not be necessary and can complicate continuity. Also clarify any outstanding service or warranty case with the previous provider independently of the account transfer.

Diagram

Agree the role before the change

View only

Production and alarms.

Diagnostics

Detailed data for fault finding.

Remote control

Settings changes. Agree when and how.

Keep the plant’s history. Creating a new plant can break continuity.

What you can check yourself

• Confirm that you have the intended owner account.
• Review visible organisations or users associated with the plant.
• Gather the new provider’s verified account information.
• Save relevant reports and outstanding service references.
• Use the platform’s supported authorisation process. The service provider should explain the requested access in ordinary language before it is granted.

What not to do

• Do not share an owner’s password as a substitute for supported permissions. Do not approve an unfamiliar organisation or allow records to be deleted merely to simplify the transfer.

When to call us

• Ask for help when changing maintenance providers, recovering owner control or clarifying who currently has access to your system.

Service changes in Faisalabad and Lahore

Switching service to our Faisalabad or Lahore team? Send the platform name and plant ID. We will ask for supported permissions, not your password.

Send us

The platform name, plant identification, current access issue, the intended service arrangement, and your city and area.