How can I recover access to my solar monitoring account?

What you will see

• The app rejects a previously working login.
• A password-reset email does not arrive.
• Login succeeds but the plant list is empty.
• The account uses an employee’s or former installer’s email.

Why it happens

Solis documents password recovery through the registered email and a verification process. If access to that email is unavailable, the appropriate route is support-assisted account recovery with ownership verification.

For any platform, check that you are using the correct service and intended account. A different app or account can create confusion even when the equipment has not changed.

After recovery, ask for the owner-access arrangement to be recorded clearly. Businesses should avoid relying entirely on one employee’s personal contact details for long-term access.

Diagram

Recover access safely

1. 01Check the right app and account
2. 02Reset via the registered email
3. 03Email lost? Use the official route
4. 04Record owner access clearly

Businesses should not rely on one employee’s personal email.

What you can check yourself

• Confirm the account email from handover records.
• Use the official platform’s recovery process.
• Check relevant email folders for the requested verification message.
• Record the exact error without exposing passwords or codes.
• If login works but the plant is absent, report that distinction. Include any recent property transfer, installer change or account migration.

What not to do

• Do not give passwords or one-time verification codes to an unverified caller. Do not use unofficial recovery services or factory-reset the inverter to solve an account-login issue.

When to call us

• Contact us when the registered email is unknown, owner access was never provided or ordinary account recovery does not resolve the problem.

App access in Faisalabad and Lahore

Send our Faisalabad or Lahore team the platform name and error screenshot. Never share passwords or one-time codes.

Send us

The platform name, error screenshot, available equipment and handover records, and your city and area. Send sensitive ownership documents only through an agreed verified channel.