Guides · Faisalabad, Lahore, Punjab
How After-Sales Service Works at Solar Works Pakistan
Short answer
On systems we install, after-sales service is handled by Solar Works Pakistan's own engineering and technical staff. Once you register a complaint on 0336 666 4321 or info@solarworks.pk, we target sending service personnel within 48 hours to begin diagnosis and troubleshooting. That is a target for reaching you, not a promise that every fault is fixed within 48 hours. In the first year, our 1-year service warranty applies under the project terms; after that, service is chargeable when you need it.
This page sets out exactly what we offer, how to register a complaint, and what affects how long a fix takes.
Our after-sales commitments at a glance
| Item | What applies |
|---|---|
| Who handles service | Solar Works Pakistan's own hired engineering and technical staff |
| Response target | Service or engineering personnel sent within 48 hours of a registered complaint, to begin diagnosis and troubleshooting |
| Service warranty | 1 year: breakers and other accessories covered, with no visit charges |
| Structure warranty | 3 years on the structure we design and build |
| Panels, inverters, batteries | Manufacturer's warranty, per product |
| After the first year | Maintenance and service are chargeable, when required |
| Maintenance contract (AMC) | Not required; available if you specifically want one |
How after-sales works
Message
WhatsApp photos of the fault
48-hour target
For systems our team installed
Visit
Engineer on site
Who services your system
We do not pass after-sales work to outside crews. Complaints and technical service on systems we install are handled by our own hired engineering and technical staff, the same organisation that designed and installed your system. That matters because the people diagnosing a fault have access to your design, your equipment list and, where the equipment allows, the remote monitoring data.
Our power-generation heritage goes back to the 1980s through our founder, Akram Ullah Khan. Solar Works Pakistan itself was founded in 2021 and has since served 300+ customers, including 50+ industrial clients.
How to register a complaint
- Note the problem. Write down or photograph the exact message on the inverter screen, with the date and time. Our solar inverter faults guide lists safe checks you can make first.
- Check the app. Take a screenshot of the alarm list or the generation graph. See our monitoring app guide.
- Contact us. WhatsApp or call 0336 666 4321, or email info@solarworks.pk, between 9:00 AM and 6:00 PM, any day.
- Give us the details. Your name, the site location, the inverter model, what you see, when it started and the photos. This helps us send the right person with the right parts.
- Stay safe until we arrive. If you see smoke, burning, a swollen battery or damaged cables, keep clear and switch off only as you were shown at handover. Do not open the inverter, battery or junction boxes.
What the 48-hour target means
Once a complaint is registered, we target sending appropriate service or engineering personnel within 48 hours to start diagnosis and troubleshooting.
It is a target for starting the work. The time needed to fully clear a fault depends on:
- the type of fault;
- the equipment involved;
- whether spare parts are available;
- whether the manufacturer needs to be involved, for example in a warranty replacement;
- site conditions;
- the technical complexity of the problem.
A tripped breaker or a settings issue may be resolved on the first visit. A failed inverter under manufacturer's warranty may take longer, because the manufacturer's own process decides the repair or replacement.
The 1-year service warranty
Our service warranty covers the first year after installation. Breakers and other accessories are covered for one year with no visit charges. Anything that carries a manufacturer's warranty stays under that manufacturer's warranty. Service is provided under the agreement signed between you and Solar Works Pakistan at the time of purchase, so keep the agreement with your project documents.
The service warranty is separate from:
- the 3-year structure warranty on the structure designed by our in-house engineers and fabricated and assembled by our own teams on site. After that period, the customer is responsible for appropriate maintenance. See solar structures;
- the manufacturer warranties on panels, inverters and batteries. We do not invent warranty periods; each product carries its own manufacturer's warranty. Claims for manufacturer faults go through the manufacturer's process, and we help you with the evidence they ask for.
Our solar warranty guide explains product and performance warranties in more detail. Breakers and protection devices are covered on our breakers and protection page.
After the first year
After the first year, maintenance and service are chargeable. We do not require customers to sign an annual maintenance contract. You call us when you need us, and we charge for the visit and work.
If you would rather have a maintenance contract, for example for a factory or a multi-site business, we can arrange one around your requirements.
Regular care prevents many complaints. Our annual solar maintenance checklist shows what owners can do and what needs a technician.
Remote monitoring
We monitor our projects remotely, subject to the capability of the installed equipment. Current and new systems are designed with monitoring, but some older systems have limitations because of the equipment available at the time. Where we can see your system, monitoring helps our engineers understand a fault before they arrive. It does not replace your own check of the app, so keep your login active. New owners can start with your first 30 days with a new solar system.
Systems installed by other companies
The commitments on this page apply to systems Solar Works Pakistan installs. We can also inspect and diagnose systems installed by other companies across Punjab, as a chargeable service. If you are not sure who installed your system, send us photos of the inverter label and the fault screen on WhatsApp.
Related guides
Get today's price or a free site survey
Need service, or planning a new system with after-sales support built in?
- WhatsApp or call: 0336 666 4321
- Email: info@solarworks.pk
- Head office: Main Boulevard, Sargodha Rd, Block F FDA City, Faisalabad
- Lahore branch: 2nd Floor, Jeff Heights, Gulberg, Lahore
- Hours: 9:00 AM to 6:00 PM, daily
- Service area: all of Punjab. See our Faisalabad and Lahore pages, our solar installation services, or contact us.
Site surveys for new systems are normally free.
Frequently asked questions
How quickly will Solar Works respond to a complaint?
Once a complaint is registered, we target sending service personnel within 48 hours to begin diagnosis and troubleshooting. This is a target for reaching you, not a promise that the fault is fixed within 48 hours.
How long will it take to fix my fault?
It depends on the fault type, the equipment, spare-parts availability, manufacturer involvement, site conditions and technical complexity. Simple faults may be cleared on the first visit; manufacturer's warranty cases can take longer.
What does the 1-year service warranty cover?
Breakers and other accessories, for one year after installation, with no visit charges. Panels, inverters and batteries stay under their manufacturer's warranty. Service is provided under the agreement you sign with us at the time of purchase.
Is service free after the first year?
No. After the first year, maintenance and service are chargeable when you need them. We do not require an annual maintenance contract, but we can provide one if you want it.
Who handles warranty claims for panels and inverters?
Panels, inverters and batteries are covered by their own manufacturer warranties. Claims go through the manufacturer's process; keep your invoice and serial numbers, as they are usually required.
Do you use outside technicians for service?
No. After-sales complaints and technical service are handled by Solar Works Pakistan's own hired engineering and technical staff.
How do I register a complaint?
WhatsApp or call 0336 666 4321, or email info@solarworks.pk, between 9:00 AM and 6:00 PM daily. Send the inverter message, app screenshots and your site location.