Solar for Your Family Home in Punjab While You Live Abroad

Many overseas Pakistanis pay their parents' electricity bills, and solar is a common way to bring those bills down and keep the fans running through load-shedding. This guide explains how the process works when you are not there.

How the process works from abroad

Our normal 12-step project process does not change because you live overseas. What changes is who does each step. You handle the discussion, the quotation review and the payments from abroad. A family member at the house gives access for the site survey, installation and handover. Our engineers and our own installation teams do the rest. Our solar installation services page covers every stage in detail.

Diagram

Solar for your family home from abroad

Video survey

Join on a live WhatsApp call

Quote

Brand, model and quantity for each item

Handover

Family shown how to use it

Step 1: Choose one family contact on site

Pick one person at the house to be the contact for the survey, installation and handover. It saves confusion if that person:

• can give access to the roof and the main distribution board;
• knows which appliances the household runs, and when;
• is available for the handover session to learn the inverter and app.

You stay the decision-maker. We send the quotation to you and copy your family contact if you ask us to.

Step 2: Share bills and photos first

Before anyone visits, send us on WhatsApp:

• the last 12 months of electricity bills (the bill shows a history of recent months if older bills are missing);
• photos of the roof from a few angles, including water tanks and stair rooms;
• photos of the meter and the main distribution board;
• a list of main loads: ACs, water motor, fridge, washing machine, and anything that must run during load-shedding.

This lets us give you an early idea of system size and type. For a rough guide by house size, see solar system size for 5 marla, 10 marla and 1 kanal houses, or try the solar calculator. Our projects start at about 6 kW.

Step 3: The site survey without you there

A detailed quotation needs a visit. Shade, roof type, cable routes and the electrical setup all affect the design, and photos do not show everything. Site surveys are normally free. Read what happens during a free solar site survey so you know what the engineer checks.

Your family contact only needs to give access and answer questions about daily use. Our engineer records what matters for the design.

If you would like to join the survey, our engineer can walk you through the roof and electrical setup on a live WhatsApp video call.

Step 4: Review the quotation from abroad

This is the step where your attention counts most. A good quotation names every main item by brand, model, quantity and specification, and states each warranty in writing. Ours does. Panels, inverters and batteries carry their manufacturers' warranties. Our own work carries a 3-year structure warranty and a 1-year service warranty under the applicable project terms.

If you are comparing offers, use our BOQ checklist for comparing solar quotations. It is especially useful when you cannot see the equipment yourself. Our solar warranty guide explains what to check in each warranty.

Across time zones, send questions by WhatsApp or email; written answers also give you a record.

Step 5: Payment in stages

Projects generally work on an advance-payment basis. The exact milestones are agreed for each project, according to its size, equipment procurement, installation stages, delivery and commissioning. They are written into your quotation before you pay anything, so you know in advance what each payment is for and when it falls due.

If you need the stages arranged around a visit home, ask before you approve the quotation.

Step 6: Installation and handover

Small projects can normally be completed in about one week, subject to timely payment, equipment availability, site readiness and project conditions. Larger homes may follow a project-specific schedule, which we share before work starts.

Our own teams carry out the installation. Before handover, all necessary tests and checks for safe commissioning are completed. At handover we show your family contact how to operate the system and inverter, read the monitoring app and understand basic system status, and we provide the relevant project documents. The exact handover package depends on the equipment installed.

Monitoring the system from abroad

New systems are designed with monitoring capability. With a Wi-Fi dongle or data logger on the inverter and an internet connection at the house, the inverter brand's app shows:

• today's solar generation;
• battery charge, on hybrid systems;
• grid import and export;
• any alarms, with a time stamp.

You and your family can both have app access. Many owners abroad check it every few days and send a screenshot when something looks wrong. Our monitoring app guide explains what to look for. Monitoring depends on the equipment and a working internet connection at the house; if the router is off, the app will show the inverter offline even when it is working.

Who signs the DISCO paperwork?

If the household wants to export surplus power to the grid, a net-billing application goes to the distribution company (FESCO, LESCO or the local DISCO). The application asks for documents such as the applicant's CNIC and a recent paid bill in the applicant's name, along with the system's technical details. In practice this usually means the person whose name is on the bill signs, whether that is you or a parent.

If the bill is in your name and you are abroad, ask the DISCO in advance how it handles signatures and whether an authorised representative is accepted. Net billing has its own rules on system size, phase and export rate; read our net metering and net billing guide before you decide.

Solar Works Pakistan prepares and submits the net-billing application and documents to your DISCO on your behalf.

After-sales support when you are not there

After-sales complaints are handled by our own engineering and technical staff. Your family contact, or you from abroad, can register a complaint on 0336 666 4321 or at info@solarworks.pk. Once a complaint is registered, we target sending service personnel within 48 hours to begin diagnosis. Fix time depends on the fault, parts and any manufacturer involvement, so we do not promise every fault is cleared within 48 hours.

Get today's price or a free site survey

Send us the bills and a few roof photos, and tell us who will meet our engineer at the house.

• WhatsApp or call: 0336 666 4321 (from abroad: +92 336 666 4321)
• Email: info@solarworks.pk
• Head office: Main Boulevard, Sargodha Rd, Block F FDA City, Faisalabad
• Lahore branch: 2nd Floor, Jeff Heights, Gulberg, Lahore
• Hours: 9:00 AM to 6:00 PM daily, Pakistan time

We serve homes throughout Punjab, and site surveys are normally free. See typical solar system prices, our Faisalabad and Lahore pages, or contact us.

Frequently asked questions

Can I get solar installed at my parents' house in Pakistan while I live abroad?

Yes. You handle the discussion, quotation and payments remotely, while a family member gives access for the survey, installation and handover. We serve homes throughout Punjab.

Can I get a quotation without a site visit?

You can get an early idea of size and type from bills and photos on WhatsApp. A detailed quotation and BOQ follow the site survey, because shade, roof type and the electrical setup affect the design and cost.

How do payments work if I am overseas?

Projects generally work on an advance-payment basis, with milestones agreed for each project and written into the quotation. You know before paying what each stage covers.

Can I see how the system is working from abroad?

Yes, if the inverter has monitoring and the house has internet. The inverter brand's app shows generation, battery charge, grid use and alarms, and both you and your family can have access.

Who should sign the net-billing application?

Usually the person whose name is on the electricity bill, because the DISCO asks for that person's CNIC and bill. If the bill-holder is abroad, check with the DISCO in advance how it handles signatures.

What happens if something goes wrong after installation?

Your family contact or you can register a complaint on 0336 666 4321 or by email. We target sending service personnel within 48 hours of a registered complaint to begin diagnosis; the time to fix depends on the fault and parts.

Sources

1. NEPRA (Prosumer) Regulations, 2026, SRO 251(I)/2026, application form and CNIC requirement (copy hosted by K-Electric)

The paid-bill requirement and other application details restate article #04 (English net billing guide), which carries the full source list.