What should I do if a battery swells, leaks or gives off an unusual smell?

What you will see

• A swollen, distorted or damaged battery enclosure.
• Liquid or residue leaking from the battery.
• An unusual chemical smell, hissing or cracking sounds.
• Smoke, vapour, scorching or flames.
• Do not approach the battery to confirm a smell or investigate a sound. Describe what you have already noticed from a safe location.

Why it happens

Damaged lithium battery systems can present fire, explosion and chemical-exposure hazards.

Smoke or vapour must not be treated as harmless steam. A battery that has stopped smoking should still be left for emergency responders to assess because it can reignite.

Diagram

What to do first

Smoke, hissing, vapour or flames

Leave, alert others and call local emergency services. Tell them a solar battery is involved.

Swelling or leak, no smoke

Stop using the system and seek urgent professional advice. Do not approach it.

1. 01Leave the area and keep others away
2. 02Call emergency services from a safe place
3. 03Follow responders; stay out until allowed
4. 04Then contact us

What you can check yourself

• Keep people away and leave the affected area if there are signs of active failure.
• Call emergency services from a safe location and give the battery’s location within the property.
• Follow the responders’ instructions and do not re-enter until they permit it.
• For visible damage without active smoke, vapour or fire, stop using the system and seek urgent professional advice. Use its documented shutdown procedure only if doing so is safe and does not require approaching the damaged equipment.
• Let responders know about anyone who may have been exposed. Seek medical assistance for smoke or chemical exposure.

What not to do

• Do not open or tamper with the battery.
• Do not puncture, press, move or transport it yourself.
• Do not touch leaked material, restart the system to test it, or attempt an online repair.
• Do not delay leaving to collect photographs.

When to call us

• After immediate safety needs are handled, contact us to arrange the appropriate inspection and manufacturer-guided next steps. A damaged system must not be restarted without professional assessment.

After an incident in Faisalabad or Lahore

Once immediate safety is handled, our Faisalabad and Lahore teams arrange the inspection and manufacturer-guided next steps. The system stays off until then.

Send us

From a safe place, send us your city, area, battery location and a description of what happened. Provide model details from an invoice or existing photograph if available. New close-up photos are not required.